FAQ

FAQ

No. But it helps to display the order widget for online orders, we can build you an optimised if needed, or go to one of the other platforms that provide that service, if you have your own website, it is easy and simple to attach our widget and can be done in a few minutes
They either pay cash on deliver or pick up or you can take advantage of our card services and have the money paid directly into your bank, ( the money does not go through us) , there are many merchant gateways to choose from.
No contracts, no commitment. once you have paid the one off payment, its all your forever.
The issue is that when you open the Facebook mobile app, you will not be able to see the apps/buttons/tabs you have installed on your Facebook page. The reason is that Facebook mobile does not allow any third party apps to be shown on mobiles. This does not apply only to Pronto, but also to any other applications made for Facebook. However, we provide a smart link for posting on Facebook. You may use this link over the “Shop Now” call to action on your Facebook page, or to create pinned posts about ordering. This smart link detects the device type and serves the menu in the appropriate format, including mobile. You can find your smart link along with step by step visual instructions in your admin area, under Publishing → Facebook. You will unlock Facebook Sharing and Shop Now as soon as you publish the app on Facebook.
Yes. the system is already available in most used languages. you will find our languages available in the admin area settings.
Our system checks every few minutes if it still has a connection with your phone / tablet. In case it is not possible to establish a connection, you can not receive orders so we show this message to your customer. We thought this would be a better solution than having customers place orders without being served. Please check to see if you are logged in the order-taking app on your mobile device, and if you have an active data plan or wifi connection. Also make sure you don’t have any app blocker or battery-saving applications installed.
If you look in the Admin panel you can find a section called Publishing, containing Facebook and Website. To place the “See MENU & Order” button on your website, you need to copy the HTML code (which you find in the Admin panel > Publishing > Website) and paste it in the HTML source code of a page on your website. If you are not the creator of your website, then please ask your website administrator to help you out with this. It should only take a few minutes. Make sure your button will be visible from your main homepage. For example, we have seen the button placed only at the bottom of the contact page which significantly diminishes the chances of getting any online orders.
You can create almost any logical association for combo offers, add-on up-selling and/or supersize deal. You may edit at anytime each dish name, description and food category. Also, you can fully manipulate your theme, categories and dish pictures. Further-on, you may tweak the See MENU & Order button by changing the color, the font, and even the text for your website and/or Facebook page. The colors and fonts in the online ordering menu cannot be changed, as we are trying to focus the attention of your customer on the food, the ordering and the checkout process. This is why we carefully designed the widget using neutral colours on purpose. Moreover, as the menu is your dynamic ever-changing sales content, we crafted everything with web-friendly fonts that renders consistently over any browser or device thus avoiding misalignments or nasty overlapping of fresh edits.
For example, your restaurant serves both Chinese and Indian dishes in the same menu. You have the same categories (e.g.: starters, desserts, salads etc), but you have to use them 2 times, once for Chinese dishes, once for Indian dishes. Our suggestion is that you create and name your categories as: Indian starters, Chinese starters, Indian desserts, Chinese desserts and so on. The idea of our product design is to make menus simpler as clients get confused by complicated menus and that’s never good for online sales. If you have other logistical/marketing reasons for which you should have a clear separation of menus, then it is better to sign-up with two restaurant accounts and take orders on two different mobile devices (e.g. there are two different chicken-based meals cooked by two different chefs in two different locations and people should not be able to cross-order one item from the Chinese menu and one item from the Indian menu).
Yes. You can access paypal payments through the dashboard area.then select it and allow your customers to pay through this gateway.